Delivery & Returns

Delivery

UK Online Swimwear aims to dispatch all orders within 5 working days. All orders will be shipped by a courier company and will require a signature. There will be a charge of £3.95 for standard deliveries to mainland UK. For all orders over £50, for mainland UK delivery will be free.

Shipments to Northern Ireland will be £6.00, Europe £20.00 and Rest of World £22.00

Any order placed over a weekend will be processed on the following Monday. Unless it is a bank holiday then all order on will be processed on the next working day.

If in the unfortunate circumstance that items are out of stock, you will be notified by email / phone and items will be sent out as soon as they become available.

Returns

If you are not happy with your purchase we will gladly refund you. Please make sure you return your goods within 30 days of purchase. We do ask for all returning items to be in the original packaging and unworn. Please leave all hygiene strips on the costumes with all tags intact. These must be clean and free of odours. Please make sure you try costumes on wearing underwear.

When returning your item, please include a copy of your invoice with a brief description that you would either like a refund or exchange an item for an alternative size, style or item (same value).
If item is faulty please return stating the fault. We will endeavour to substitute faulty goods with the same or similar items, value or total refund.

Please note- Return costs are to be paid by the customer, unless previously agreed by UK Online Swimwear. We would ask all customers to retain proof of postage.

The above policy does not affect your statutory rights.

Festive Returns Policy

As UK Online Swimwear loves Christmas. We will give you an extended period to return your goods! For any items brought between 10th November to 31st December 2015, you will have until the 31st January 2016 to return.

Get in touch!

Whether to book our Gala shop or find out more information about a product - get in touch with us, and we will get back to you as soon as possible!